Refund policy

Return and Refund Policy
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

Eligibility for Return
To be eligible for a return, the item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Partially used or opened items (if applicable, such as supplements) may be accepted depending on the condition of the item and evaluation by our team.

How to Start a Return
To initiate a return, please contact us at infohakai.usa@gmail.com.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without prior approval will not be accepted.

Damaged and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the situation and work to resolve the issue as quickly as possible.

Non-Returnable Items / Exceptions
Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases
  If you have concerns about a specific item, please contact us.
  We also do not accept returns on sale items or gift cards.

Exchanges
The fastest way to get the item you want is to return the item you have, and once the return is accepted, place a new order for the desired item.

Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved or not. If approved, the refund will be processed to your original payment method within 10 business days. Please note, it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at infohakai.usa@gmail.com.

Shipping Costs
The customer is responsible for return shipping costs, except in cases of defects or errors on our part. If applicable, we will provide a prepaid return shipping label to make the return process easier.

Frequently Asked Questions (FAQ)

• How long does it take for a refund to be processed?
  The refund will be processed within 10 business days after the return is accepted and the item is inspected.
• Can I return an item I received as a gift?
  Yes, as long as the item is in acceptable return condition and is accompanied by proof of purchase.
• What happens if I receive the wrong item?
  Contact us immediately, and we will correct the mistake by either reshipping the correct item or offering a refund.

Contact
If you have any questions about our return and refund policy or need further assistance, please contact us at infohakai.usa@gmail.com.