Shipping policy

Shipping Policy

Overview

At THEHAKAI, we are committed to providing reliable and timely shipping services to our customers. We ensure that all orders are processed with care, meeting U.S. shipping standards. This policy outlines important details about processing times, available shipping methods, tracking options, potential delays, fees, and restrictions. Please review this policy carefully before placing your order.

1. Processing Times

All orders placed through THEHAKAI’s website are subject to a processing time before shipment:

  • Orders are processed within 1-2 business days (excluding weekends and holidays).
  • Orders placed after 2:00 PM EST or on non-business days will be processed the next business day.
  • In cases of significant delays, you will be notified via email or phone.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to suit your needs:

  • Standard Shipping (3-5 Business Days): Estimated delivery within 3-5 business days from the date of shipment.
  • Expedited Shipping (1-3 Business Days): Estimated delivery within 1-3 business days from the date of shipment.
  • Overnight Shipping (1 Business Day): For orders placed before 2:00 PM EST on business days; estimated delivery by the next business day.

Note: Delivery times are estimates provided by carriers and may vary due to external factors such as weather conditions, holidays, or other unforeseen circumstances.

3. Shipping Fees

Shipping fees are calculated based on the weight, dimensions, and destination of the package. The shipping costs are provided at checkout for transparency:

  • Standard Shipping: $5.00 or free for orders over $70.
  • Expedited Shipping: $15.00.
  • Overnight Shipping: Calculated based on carrier rates.

4. International Shipping

Currently, THEHAKAI ships within the United States and certain European countries. Please be aware of the following:

  • International orders may incur additional duties, taxes, and customs fees, which are the responsibility of the recipient.
  • Delivery times for international orders vary based on the destination and customs processing. We recommend allowing 7-14 business days for delivery.

5. Order Tracking

Once your order has shipped, we will send a tracking number to your provided email. You can monitor the progress of your package through the carrier’s tracking system.

  • If you do not receive a tracking number within 48 hours of order confirmation, please contact us for assistance.

6. Shipping Restrictions

Certain shipping restrictions may apply, including:

  • Certain states or jurisdictions may have specific laws that restrict the shipment of certain products.
  • THEHAKAI does not ship to P.O. Boxes, APO/FPO addresses, or locations where local laws restrict or prohibit delivery.

7. Address Accuracy

Customers are responsible for providing accurate shipping information. THEHAKAI cannot guarantee a replacement or refund if an order is shipped to an incorrect address due to a mistake in the provided information. Please review your shipping details carefully before confirming your order.

8. Shipping Delays and Disruptions

While we strive to ensure timely delivery, there are instances when delays occur due to reasons outside of our control. These can include:

  • Weather conditions, natural disasters, or emergencies.
  • Holidays, public events, or high-demand periods.

In the event of delays, we will keep you informed of any updates regarding your order status.

9. Lost or Stolen Packages

THEHAKAI is not liable for packages lost or stolen after delivery has been confirmed. However, we recommend the following steps:

  • Check with neighbors or the building’s front desk (if applicable).
  • Contact the carrier directly for support and resolution.

For lost or delayed packages, please reach out to us at infohakai.usa@gmail.com. We will work with the carrier to help resolve the issue.

10. Damaged or Missing Items

If your package arrives damaged or if any items are missing, please contact us immediately:

  • Report any issues within 5 days of receiving your order.
  • Provide photos of the damaged items and packaging to assist us in expediting the resolution.

Depending on the situation, THEHAKAI may offer a replacement, store credit, or refund, as per our Refund Policy.

11. Contact Information

For any inquiries or issues related to shipping, please contact our customer service team:

12. Legal Compliance

THEHAKAI complies with all relevant U.S. shipping laws and regulations, including:

  • Adherence to FTC shipping requirements, ensuring that customers are properly informed about delivery times and entitled to a refund in cases of non-fulfillment.
  • Compliance with federal, state, and local laws regarding the shipment of regulated or restricted products.

13. Policy Updates

THEHAKAI reserves the right to amend this Shipping Policy at any time. Any changes will take effect once posted on our website. It is recommended that you review this policy periodically to stay informed of updates.

By clarifying these details, we hope to ensure that our customers have a smooth and transparent experience when ordering from THEHAKAI. Thank you for choosing us!

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